Shipping Policy – Cozy Pawy™

At Cozy Pawy™, we know how exciting it is to receive something special for your furry companion. That’s why we work hard to make sure every order is processed quickly, shipped securely, and delivered with care.

Please read our shipping policy below for full details regarding order processing, delivery times, tracking, and shipping support.

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Order Processing Time

• All orders are processed within 1–3 business days.
• Orders are processed Monday through Friday.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Once your order has been prepared and shipped, you will receive a shipping confirmation email with your tracking number included.

Please note that processing times may be slightly extended during holidays, special promotions, or periods of high demand.

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Estimated Shipping Times

We currently ship across the United States.

Estimated delivery times:

• Processing Time: 1–3 business days
• Shipping Time: 5–12 business days
• Total Estimated Delivery Time: 6–15 business days

While most orders arrive earlier than expected, shipping times may vary depending on:

• Customer location
• Carrier delays
• Weather conditions
• Holiday seasons
• High order volume periods

Cozy Pawy™ cannot guarantee exact delivery dates once an order has been shipped.

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Free Shipping

• We proudly offer FREE standard shipping on all orders within the United States.
• No minimum purchase is required.
• No hidden shipping fees will be added during checkout.

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Tracking Information

• Every order includes a tracking number.
• Tracking details are automatically sent to your email once the order has shipped.
• Please allow 2–5 business days for tracking updates to appear after shipment confirmation.

If you do not receive your tracking email, please check your spam or promotions folder before contacting support.

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Shipping Delays

Occasionally, shipping carriers may experience unexpected delays that are outside of our control.

Possible causes include:

• Severe weather conditions
• Carrier transportation issues
• Customs or regional disruptions
• High seasonal demand

We appreciate your patience and understanding if delays occur.

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Lost, Damaged, or Stolen Packages

If your package arrives damaged, is lost during transit, or appears to be missing, please contact us as soon as possible.

Our support team will gladly help investigate the issue and work toward a solution.

Please include:

• Your full name
• Order number
• A brief explanation of the issue
• Photos if the package arrived damaged

Support Email:
info.cozypawy@gmail.com

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Incorrect Shipping Address

Customers are responsible for entering the correct shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery delays may occur
• Packages may be returned or lost
• Additional shipping fees may apply for reshipment

If you notice an address mistake after placing your order, contact us immediately and we will do our best to update it before shipment.

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Order Changes & Cancellations

Orders may only be modified or canceled within a limited time after purchase.

Once an order has been processed or shipped, we may no longer be able to:

• Cancel the order
• Change the shipping address
• Modify product selections

Please contact us quickly if you need assistance with your order.

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Contact Us

If you have any questions regarding shipping, tracking, or delivery updates, our support team is here to help.

Cozy Pawy™ Support
info.cozypawy@gmail.com